BART Technologies Inc. ("Company", "we", "us", "our") operates the BART application (the "Application" or "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Application.
By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Application.
This Privacy Policy applies to information collected from registered users of the Application (typically insurance brokers and their staff). Where the Application is used to publish content to non-registered viewers (for example, employees of a broker's client accessing an Employee Benefit Center portal), Section 11 describes how those viewers' information is handled.
When you create an account or use the Application, we may collect:
We automatically collect information about how you use the Application:
You may upload or input business information into the Application:
You are responsible for ensuring that you have the legal right to upload any information and that you have provided any notices and obtained any consents required by applicable law. Information you upload that constitutes Protected Health Information ("PHI") under HIPAA is governed by Section 10.
If you have a paid subscription, we collect:
To improve parsing accuracy, AI quality, and overall reliability, we collect:
We use the information we collect to:
We may share your information with third-party vendors who perform services on our behalf:
Sub-processors are bound by written agreements that require them to protect information consistent with this Privacy Policy and applicable law. A current list of sub-processors is available on request.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you and any successor entity will remain bound by the commitments in this Privacy Policy unless and until it is amended in accordance with Section 12.
We may disclose your information if required by law or to:
We may share your information for other purposes with your explicit consent.
The Application enables you to share content with third parties — for example, by generating share links for reports, publishing Summary of Benefits and Coverage (SBC) QR codes, or publishing an Employee Benefit Center portal to your clients' employees. When you initiate such sharing, the recipients (and, where applicable, anyone with the share link) may access the content you have selected. You are responsible for selecting appropriate share permissions, expiration windows, and audience controls. Section 11 describes how viewers of published portals are handled.
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:
No method of transmission over the Internet or electronic storage is, however, 100% secure, and we cannot guarantee absolute security. In the event of a security incident that materially affects your information, we will notify you in accordance with applicable law and, where a Business Associate Agreement is in effect, in accordance with that agreement's breach-notification provisions (see Section 10).
Your data is stored on secure servers in the United States. We retain your information for as long as necessary to provide the Service and comply with legal obligations. Routine retention windows include:
You may access, update, or correct your account information within the Application.
You may request a copy of your data in a portable format.
You may request deletion of your account and associated data by contacting us at privacy@trybart.com. Some information may be retained as required by law or for legitimate business purposes (for example, billing records or audit logs subject to legal hold).
You may opt out of marketing emails by using the unsubscribe link in any marketing message or by updating your communication preferences in your account settings. We honor opt-outs promptly and maintain a suppression list to prevent re-mailing.
If you are a California resident, you have additional rights under the CCPA/CPRA:
If you are in the European Economic Area or the United Kingdom, you have rights including:
We use cookies, local storage, and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling them may affect Application functionality.
The Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
The Application uses artificial intelligence and machine learning to provide analysis, recommendations, document parsing, and conversational features (including in-app chat and contextual command interfaces). The following describes how AI-related data is handled:
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including, where applicable, Standard Contractual Clauses for transfers from the EEA or United Kingdom.
Information related to an individual's health, treatment, or payment for health care, when combined with identifiers, may constitute Protected Health Information ("PHI") under the U.S. Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Census files and other documents you upload may contain such information.
Without an executed Business Associate Agreement ("BAA") between you (or your organization) and BART Technologies Inc., BART is not acting as a HIPAA Business Associate. In that case, you agree not to upload PHI to the Application, or to de-identify such information in accordance with 45 C.F.R. § 164.514 before upload.
BART Technologies Inc. makes a BAA available to qualifying customers (typically enterprise customers and Covered Entities or their Business Associates). When a BAA is executed, the terms of that BAA govern PHI handling and supersede any conflicting provisions of this Privacy Policy with respect to PHI. To request a BAA, contact privacy@trybart.com.
Whether or not a BAA is in place, BART maintains administrative, physical, and technical safeguards consistent with the HIPAA Security Rule as a baseline, including those described in Section 4.
The Application includes features that draw on a shared knowledge base derived from public benefits information, carrier documentation, and aggregated and de-identified signals from customer activity. This shared knowledge is used to provide more accurate parsing, recommendations, and answers across all customers. Personally identifiable information and PHI are excluded from the shared knowledge base. You may opt out of contributing aggregated signals to the shared knowledge base in your account preferences.
The Application allows brokers to publish portals (for example, an Employee Benefit Center, or "EBC") that present benefits information to their clients' employees. When you access a published portal as an employee or other viewer:
When you access content through a share link or QR code, we may log the access event for security and abuse-prevention purposes. Share links may expire or be revoked by the original sharer.
We may update this Privacy Policy from time to time. For material changes, we will provide reasonable notice (for example, in-app notice or email) before they take effect. Continued use of the Application after changes constitutes acceptance of the updated Privacy Policy.
Each effective version of this Privacy Policy is identified by an internal version identifier. When you accept this Privacy Policy — for example, by signing in to the Application — we record the version identifier of the policy in effect at the time of acceptance, together with the time of acceptance. Prior versions are available on request.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
BART Technologies Inc.
General: support@trybart.com
Privacy Requests: privacy@trybart.com